Unfortunately, we are currently not able to find a satisfactory substitute for eggs, milk and butter for our standard cakes in order to bake a vegan cake.
Our standard chocolate used in smash cakes are vegetarian, however, we can make very limited designs using vegan chocolate for our smash cakes but inventory for this chocolate is limited. Please be sure to enquire with lots of notice i.e. 14 days minimum.
We can provide a free cake note for all cake orders but there'll be an extra charge for chocolate or fondant plaques or lettering and can only be done on request as a custom cake order. Please send us a note to email@example.com before or after placing your order.
Our delivery window is anytime between 10:30AM-4:30PM, and we send out a text one day prior to delivery with your estimated delivery timeframe. You will also be notified once the courier has picked up your cake and is on the road.
Please see here to see if your suburb is available for delivery.
Unfortunately our delivery window is locked and routes are planned in advance so your cake could be delivered anytime between 10:30AM-4:30pm, however, we can organise a VIP delivery quote (typically, $20-$40) for specific delivery timeframes between 9am - 6pm upon request. Please email us at firstname.lastname@example.org
Sydney traffic can be unpredictable at times or your courier got delayed trying to deliver another cake but we always have updated delivery ETAs in our system so definitely get in touch with our team at email@example.com
Cake accidents are rare but if it happens, we got you covered. Contact our team straight away on firstname.lastname@example.org for us to rectify the situation.
We offer cake insurance on every cake sold (free), so if your cake is damaged during transit, we will offer to repair & redeliver the same day but if we can't, you will get your money back (and you keep the cake).
Please store our cakes in the fridge upon delivery, in the original cake box and away from too much moisture or strong smells.
If you are planning to travel with the cake, cool down the car to below 18 degrees (or on the lowest setting possible) with fan setting on high. Put it on the car floor on top of a non-slip mat or towel to prevent it from sliding around.
We're not able to accept responsibility for cake damage/melting after delivery.
Although we 100% recommend our freshly baked cakes to be eaten on the same day for best quality and experience, however, life sometimes get's in the way.
We recommend no more than 1-2 days in the fridge, however, depending on the conditions of your fridge, the form, taste or texture of the cake may change. Please store away from raw meat, lots of moisture or strong smells.