If any haram ingredients are used, it'll be in the product descriptions i.e. alcohol or gelatine. If not, then the cake does not contain any haram ingredients used in the baking. 

Unfortunately, we are currently not able to find a satisfactory substitute for eggs, milk and butter for our standard cakes in order to bake a vegan cake.

Our standard chocolate used in smash cakes are vegetarian, however, we can make very limited designs using vegan chocolate for our smash cakes but inventory for this chocolate is limited. Please be sure to enquire with lots of notice i.e. 14 days minimum.

Yes, let us know with  48 hours or more notice, and we'll be able to accommodate any changes to the order free of charge for any basic changes.

Cancel your order 48 hours in advance for a full refund for standard cakes or 5 days for custom cakes.

Cancelling 48 hours before delivery is not possible as our bakers have already fully commited to baking your cake.

For menu items sold on our site, order before 11am to receive your cake next day (we are sometimes sold out early so to avoid disappointment, please try place your order earlier).

For custom cake orders, we'd recommend at least 5 days notice, however, we may be able to accommodate for less notice depending on requirements.

We can provide a free cake note for all cake orders but there'll be an extra charge for chocolate or fondant plaques or lettering and can only be done on request as a custom cake order. Please send us a note to hello@getcakes.com.au before or after placing your order.

Sure! If you're inspire by a certain cake, let us know by submitting a custom cake order form.

Our delivery window is anytime between 10:30AM-4:30PM, and we send out a text one day prior to delivery with your estimated delivery timeframe. You will also be notified once the courier has picked up your cake and is on the road.

• Please see here to see if your suburb is available for delivery.

Sorry, we are optimised for deliveries and do not offer pick up at this stage.

If you are not home during the allocated time slot, the cake will be sent back to us for redelivery the second day. A redelivery fee may be applicable.

Unfortunately our delivery window is locked and routes are planned in advance so your cake could be delivered anytime between 10:30AM-4:30pm, however, we can organise a VIP delivery quote (typically, $20-$40) for specific delivery timeframes between 9am - 6pm upon request. Please email us at hello@getcakes.com.au

Sydney traffic can be unpredictable at times or your courier got delayed trying to deliver another cake but we always have updated delivery ETAs in our system so definitely get in touch with our team at hello@getcakes.com.au

Cake accidents are rare but if it happens, we got you covered. Contact our team straight away on hello@getcakes.com.au for us to rectify the situation. 

We offer cake insurance on every cake sold (free), so if your cake is damaged during transit, we will offer to repair & redeliver the same day but if we can't, you will get your money back (and you keep the cake).

Please store our cakes in the fridge upon delivery, in the original cake box and away from too much moisture or strong smells.

If you are planning to travel with the cake, cool down the car to below 18 degrees (or on the lowest setting possible) with fan setting on high. Put it on the car floor on top of a non-slip mat or towel to prevent it from sliding around.

We're not able to accept responsibility for cake damage/melting after delivery.

Although we 100% recommend our freshly baked cakes to be eaten on the same day for best quality and experience, however, life sometimes get's in the way. 

We recommend no more than 1-2 days in the fridge, however, depending on the conditions of your fridge, the form, taste or texture of the cake may change. Please store away from raw meat, lots of moisture or strong smells.